Task Analysis and Application Services for Cross-Organizational Scheduling and Citizen eBooking

نویسندگان

  • Juha Mykkänen
  • Mika P. Tuomainen
  • Pirkko Kortekangas
  • Anne Niska
چکیده

In this paper, we present generalized results from the task analysis and definition of software services to support healthcare appointment and services scheduling, based on national coordination project for citizen e-services in Finland which involves several regional initiatives. The results are part of guidelines for regional-level and national-level scheduling solutions in Finland, and can be used in similar efforts. The specification of a functional reference model and software services for appointment scheduling promotes interoperability and systems adaptability for the transformation of health services and citizen empowerment.

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عنوان ژورنال:
  • Studies in health technology and informatics

دوره 150  شماره 

صفحات  -

تاریخ انتشار 2009